Missing Cash Back?
Budget
Tech
Missing Cash Back? Here’s How to File an Inquiry and Claim Your Rewards
Shopping through RebatesMe is meant to be seamless, but every now and then, a transaction doesn’t automatically track as expected. Maybe a browser cookie got blocked, or a merchant took a little longer than usual to report the purchase.
If your cash back hasn’t shown up in your account balance yet, don't worry—your hard-earned savings aren't lost! Here is a simple guide on when you can file a Missing Cash Back Inquiry, how to submit your claim, and what to expect during the resolution process.
When Can You Submit a Missing Cash Back Inquiry?
Before opening an inquiry, it’s important to give the store's tracking system a short window to process.
The 7-Day Rule: You can submit a Missing Cash Back Inquiry if your cash back has not been confirmed within 7 days of your purchase date.
The 90-Day Window: All inquiries must be filed within 90 days of your order date. Once 90 days pass, merchants close their tracking windows, and our team is unable to open a formal investigation.
Travel Exceptions: Booking flights, hotels, or rental cars? Travel purchases are often an exception to the 90-day rule, as cash back typically confirms after your travel or stay is completed.
How to File Your Missing Cash Back Inquiry
Submitting a claim takes just a couple of minutes right from your account dashboard.
Step 1: Log Into Your RebatesMe Account
Head over to RebatesMe.com and make sure you are signed in.
Step 2: Navigate to Shopping Trips
Go to your Shopping Trips page to find the click record corresponding to your purchase.
Step 3: Submit Your Order Details
Click the "Add Missing Cash Back Inquiry" button. Fill in the required purchase information (such as your order number, date, and subtotal before taxes/shipping) and hit submit.
Track Your Claims: You can check the status of active requests anytime by viewing your Missing Cash Back Inquiry History in your account profile.
What Happens Next?
Once your inquiry is submitted, our merchant care team reaches out directly to the retailer to verify the transaction details on your behalf.
Investigation Timing: Depending on the merchant, investigations can take anywhere from a few days to several weeks.
Need Extra Help? If you run into issues while filing, or if you have questions about an existing inquiry, you can contact our support team directly by emailing service@rebatesme.com.
Quick Tips for Seamless Tracking Next Time:
To help prevent tracking drops on future orders:
Always start your shopping trip by clicking through RebatesMe.com or using the RebatesMe Browser Extension right before adding items to your cart.
Temporarily disable ad blockers or browser extensions that might interfere with tracking cookies.
Stick to promo codes listed directly on RebatesMe to avoid breaking cash back eligibility.
