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RebatesMe FAQ
How does Cash Back Protection Work at RebatesMe?
Cash Back Protection is simple – if you’re experiencing missing cash back, you can file a claim and get your cash back protection back.

Make a Missing Cash Back Inquiry

Typical missing cash back inquiries usually take 90 days to be completed. This is because of how cash back sites work in general, but with RebatesMe cash back protection you can receive your missing cash back within 60 days.
How to qualify for Cash Back Protection
Cash Back Protection is available to all US RebatesMe members. However, there are still a few things members must do in order for their cash back to be processed, they are:

1. Be Logged Into Your RebatesMe Account.
You must have a Shopping Trip associated with the order you will be applying Cash Back Protection for. This means you must have been logged into your RebatesMe account when you made the purchase.

Cash back can only be earned by RebatesMe members. Without logging into your account, RebatesMe cannot confirm that you earned any rebate what-so-ever. While it’s easy to forget to login, RebatesMe will always give you a warning before you head off site if you are not logged in yet – making this a hard step to actually miss.

2. You have to have cookies enabled.
Cookies are how RebatesMe tracks your purchases and ensures you get the proper amount of cash back. If you’re blocking cookies (either on purpose or by accident by browser extension/add-on), neither RebatesMe or the retailer can tell if your cash back is really valid.

3. You must hit the Shop Now button on each retail page.
Each retailer on RebatesMe has its own page. In order to activate your cash back opportunity, you must click on the Shop Now link. Doing so will take you directly to the merchant page where you can continue your shopping trip.

If you don’t like the idea of going to RebatesMe every time you want to earn cash back, you can always download the Cash Back Button. This will automatically show you cash back opportunities on whatever site you visit – allowing you to activate your rewards without any hassle.

4. Make your purchase within 12 hours of clicking the Shop Now button.
This is where people lose out the most. After you head to the store, you should complete your purchase during that session. Closing your browser, clearing your history, or disappearing for an odd amount of time might cause you to miss out on cash back.

This is because like most sites out there RebatesMe automatically logs you out after enough time has passed for security reasons. If you're automatically logged out, your cash back might not track.

Because of how our tracking system works, technically there is a chance that leaving for a period of time will not cause your rewards to disappear, but quirks happen (and fairly often from what we’ve seen), so position yourself for success by making your purchase in a reasonable amount of time.
When does Cash Back Protection kick in?
As long as the qualifications above are met, your Cash Back Protection is always active. Ensuring that each shopping trip you make through RebatesMe is a rewarding one.
How to know if you’re missing cash back
Simply go to My Cash Back & Bonuses in your account and check the status of your orders (Please note: Orders may not show up for up to 7 days after your order date)

All orders you have placed, as well as all merchant pages you have visited on RebatesMe, are available to view in your account.

The stores you visited will appear on your account homepage whether or not you made a purchase. You can also click on the Shopping Trips tab to the left to see the same information in a bit more detail.

It’s here that you’ll spot Missing Cash Back. If there’s an order you placed that isn’t appearing (after 7 days of order date) – then you have Missing Cash Back.

If the order status is set to Available but you haven’t seen a cash back increase in your account - then you also have Missing Cash Back.

Please note that after you make a purchase, it can take 7 days for the cash back order to appear in your account because of how long it takes for retailers to confirm the purchase.
Missing Cash Back Exclusions
Each retailer on the site sets its own policies regarding when and how Cash Back is earned. As such, each retailer has its own Terms & Exclusions that you can easily view on their dedicated RebatesMe page.

While each store is slightly different, there are some exclusions that are practically universal.

Common cash back exclusions are:
• Purchases made with Gift Cards
• Special or limited-edition items
• Trying to combine cash back with third party offers/coupons

Cash Back Protection does not guarantee your cash back from exclusions, so it’s always a good idea to check if there’s an exclusion before adding on a special coupon or trying to buy a very limited item.
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