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RebatesMe FAQ
What is cash back?
When you click our link to a store's website, we earn a sales commission from that store on everything you purchase. We then share the majority of this commission with you as Cash Back.
How to earn cash back?
At RebatesMe, we don’t ask you to fill out forms or earn points. In fact, earning Cash Back with us is as easy as 1-2-3:

1.Shop: First, start an RebatesMe Shopping Trip. To do this, simply be sure to click on any RebatesMe link to the store you’ll shop with before you make a purchase.
2.Validate: When you click an RebatesMe link, you’ll see a pop-up confirmation letting you know you’re ready to shop and earn Cash Back at that store.
3.Purchase: Complete your purchase as you normally would. This will also complete your Shopping Trip.

That’s all you have to do.

Once the store lets us know that you’ve made a purchase, we add your Cash Back to your account and send you an email confirmation. It usually takes a little time for the store to let us know that your purchase was completed. Depending on the store, this can take from a few hours to several days.
How do I make sure I always earn cash back? (DO's and DON'Ts)
DO enable cookies on your browser while you are shopping. 
Merchants use cookies to track your purchases so you can get cash back from RebatesMe! Remember, if the merchant doesn't track your purchase, RebatesMe does not receive a sales commission, which means we can't pay you the cash back. 

DO click to visit the merchant's website from RebatesMe. 
Clicking to RebatesMe from other websites or typing the merchant's website directly into your web browser without going through RebatesMe will invalidate your cash back. Make sure that you don't click any other links to the merchant's website after clicking through from RebatesMe. 

DO make sure your shopping cart is empty when you click to the merchant's wesbite from RebatesMe. 
In order to earn cash back, some merchants require that your shopping cart is empty when you click from RebatesMe to the merchant's website. Some merchants keep track of when you put items in your shopping cart and if you don't do it after you clicked from RebatesMe, it's possible that you won't earn cash back. 

DON'T delete cookies while you are shopping. 
We know that some people occasionally delete their browser cookies. Unfortunately, if you happen to delete cookies while in the middle of a RebatesMe shopping session, the cash back will not be tracked. Wait until after all of your shopping is complete before you consider deleting cookies. 

DON'T close the store website while shopping. 
If you do close the window, you must go back to the RebatesMe merchant page and click from RebatesMe to start a new session. 

DON'T checkout multiple times at an online merchant without clicking back through RebatesMe. 
If you want to keep shopping after checking out the first time, you must go back to RebatesMe and then click back to the merchant again. Even if you are ordering the same item at the same merchant but in a new order, you need to have a new record of clicking through to the merchant to go with your new order. So after every checkout, go back to RebatesMe to start again and click back to the same store or select a new store.
Status of cash back: Pending, Available, Cashed Out, Canceled
Pending
"Pending " cash back is your earnings that cannot yet be withdrawn because the return time (90 days) on those purchases has not yet passed.

Available
Cash Back are automatically moved into "Available" status 90 days from the "posting date". I.E. A Cash Back that posted on 4/1/2018 would move to "Available" on 6/30/2018.

Payment Pending
Your requested payment has been received and the system will complete the review within 2 business days.

Payment Processing
Your request has been approved and the system will process the payment within 2 business days.

Payment Bounced
Your requested has failed for some reason, the payment has been returned to the account, you could enter the account to view the details.

Payment Paid
Your request has been completed. You will receive your money in 48 hours for PayPal and within one week for credit card. If you haven't received your money within these timeframes, please contact us immediately.

Payment Cashed out
When your account’s Payable cash back amount reaches a minimum of $20 (including bonus), you could request payment. After we complete the payment, the Cash Back status will change from "Available" to "Cashed".

Pending Investigation
We have submitted a confirmation request to the retailer, this order will become Pending after the retailer comfirmed. This normally takes about 45 days. Please notice that order total and cashback may get updated accroding to retailer's information. If the merchant refuses the application, the order amount and cash back will be zero.

Canceled
All returns and cancellations are subject to each merchant’s specific policy. Returned or canceled orders may void Cash Back and be deducted from your Cash Back Balance.
Exchanged orders may void Cash Back and be deducted from your Cash Back Balance, depending on the store’s policy. If the merchant processes your exchange order as a cancellation and a new transaction is created, it will be treated as a canceled order.

To ensure you will receive Cash Back on exchanged orders, you can return the order and place an entirely new order at the merchant, starting a new Shopping Trip with RebatesMe.
What is the RebatesMe first order bonus?
Make your first order through RebatesMe at the merchant to be eligible for a higher rate.

Valid only on your first order placed through RebatesMe. Limit one use per RebatesMe account.

No cashback orders do not enjoy the first order bonus.

Note: Not all merchants have the first order bonus. The first order bonus is different for each merchant. Please refer to the terms of the merchant page for details.
When will I get the cash back after I ordered?
It typically takes 1-7 days for your cash back to appear in your RebatesMe account. Some merchants, however, can take as long as 20 days to notify us of your purchase. As soon as the store confirms your order, RebatesMe will email you to let you know that you have earned cash back. If it has been longer than 7 days and your cash back hasn't posted, please "Contact Us" .
Am I buying directly from RebatesMe ?
No. RebatesMe is not a store and does not sell any products. RebatesMe is a shopping service that pays you cash back for shopping online. If you have a question about the products you ordered, please contact the store you purchased them from.
What's the difference between Pending and Payable?
"Pending" cash back means your earnings have been confirmed but the return time (90 days) on those purchases has not yet passed. Once the 90 day return time passes, the cash back for those purchases will become "Payable".
Can I use or buy a gift card and still get cash back?
Sometimes. While it's not guaranteed, you can sometimes earn cash back when you buy a gift card. Check the special terms to see if using a gift card to make the purchase is allowed. If the order is not confirmed in 7 days, it may not have been allowed.
Can I use coupons not provided by RebatesMe and still get cash back?
If you use a coupon not provided by RebatesMe, you may not be eligible to earn cash back on the purchase. Even coupon codes you receive in an email or regular mail directly from the merchant can invalidate your cash back. The merchant oftentimes use coupon codes to determine the source of the order. So even if you click through RebatesMe, but use a coupon code not found on RebatesMe, the merchant will credit the order to the source of the coupon code and not RebatesMe.
Travel & hotels Cash Back
Cash Back will be updated to your account within 3 months after travel has been completed.

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